WeTransfer incident

Uploads across products may be slow

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on June 14, 2023 affecting Website and WeTransfer and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2023, 08:51 PM UTC
Resolved
Jun 14, 2023, 09:44 PM UTC
Duration
53m
Detected by Pingoru
Jun 14, 2023, 08:51 PM UTC

Affected components

WebsiteWeTransferDownloadsUploadsEmailSupportTransfer Mobile

Update timeline

  1. investigating Jun 14, 2023, 08:51 PM UTC

    We are investigating an issue with our upload service which is causing slowness to users

  2. investigating Jun 14, 2023, 09:19 PM UTC

    We're still troubleshooting solutions to resolve the issue with our upload service

  3. monitoring Jun 14, 2023, 09:38 PM UTC

    We implemented a fix and we're monitoring to ensure no further issues with file uploads

  4. resolved Jun 14, 2023, 09:44 PM UTC

    Thanks for your patience, we have resolved the issue and services are back to normal.