WeTransfer incident

Portals was experiencing degraded performance

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on August 1, 2023, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 09:46 AM UTC
Resolved
Aug 01, 2023, 09:58 AM UTC
Duration
12m
Detected by Pingoru
Aug 01, 2023, 09:46 AM UTC

Update timeline

  1. monitoring Aug 01, 2023, 09:46 AM UTC

    Portals experienced degraded performance; some users reported not being able to upload or download files, and Pro and Premium incorrectly received upgrade prompts. We have identified the issue and implemented a fix. The service is back to normal, we are monitoring for 30 minutes.

  2. resolved Aug 01, 2023, 09:58 AM UTC

    This incident has been resolved.