WeTransfer incident

Some users unable to verify via Google sign up

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on August 2, 2023 affecting Website and Email, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2023, 03:00 PM UTC
Resolved
Aug 02, 2023, 03:46 PM UTC
Duration
45m
Detected by Pingoru
Aug 02, 2023, 03:00 PM UTC

Affected components

WebsiteEmail

Update timeline

  1. investigating Aug 02, 2023, 03:00 PM UTC

    We have received reports from users that they are unable to verify via Google sign-up, they have reported being stuck in a loop after attempting to verify their email. We are currently investigating this issue and working hard to implement a fix. If you urgently need to send a transfer you can use our link transfer option.

  2. resolved Aug 02, 2023, 03:46 PM UTC

    This incident has been resolved. Please try reloading the page and signing in. We apologise for any inconvenience caused.