WeTransfer experienced a minor incident on October 13, 2023 affecting Website and Transfer Mobile, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2023, 03:52 PM UTC
We have received reports from users that they are unable to complete their payment after exiting our payment flow and revisiting. We are currently investigating this issue and working hard to implement a fix. If you are experiencing this issue, please reach out to our Support team via: http://we.tl/support
- identified Oct 13, 2023, 04:09 PM UTC
We have identified the issue and a fix is in review. We are hoping to implement the fix as soon as possible.
- identified Oct 13, 2023, 05:59 PM UTC
We are continuing to work on a fix for this issue. We hope to have an update as soon as possible.
- resolved Oct 13, 2023, 07:12 PM UTC
This incident has been resolved. Thank you for your patience!