WeTransfer incident

Unable to access WeTransfer.com

Critical Resolved View vendor source →

WeTransfer experienced a critical incident on October 24, 2023 affecting Website and Downloads and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2023, 12:25 PM UTC
Resolved
Oct 24, 2023, 01:34 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 24, 2023, 12:25 PM UTC

Affected components

WebsiteDownloadsUploadsTransfer Mobile

Update timeline

  1. investigating Oct 24, 2023, 12:25 PM UTC

    We are currently investigating the issue causing the site to be down. Apologies for the inconvenience. Next update shortly.

  2. investigating Oct 24, 2023, 12:56 PM UTC

    Our engineers are continuing to work hard to investigate the issue.

  3. resolved Oct 24, 2023, 01:34 PM UTC

    Our engineers were able to identify the issue, get this under control and resolve the problem. The website is now back up and running. We truly apologise for the inconvenience this caused.