WeTransfer incident
Upload performance within WeTransfer's Mac app is partially degraded
WeTransfer experienced a minor incident on March 4, 2024 affecting Uploads, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 04, 2024, 11:51 AM UTC
We are observing an issue within WeTransfer's Mac app that causes failed uploads from within the app to delete the source content of the upload. The issue has been identified and a fix is being implemented. Updates to follow. If you have lost content following a failed upload using the WeTransfer Mac app please consult the following article: https://support.apple.com/en-kw/guide/mac-help/mh15136/mac
- identified Mar 04, 2024, 11:52 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 04, 2024, 02:51 PM UTC
We have identified the cause of this issue and are currently in the process of releasing a new update containing a fix.
- resolved Mar 04, 2024, 03:38 PM UTC
A fix for this issue has been released with update 2.2.1 for the WeTransfer Mac app.