WeTransfer incident

Delay in email notifications and transfer information in account.

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on March 11, 2024 affecting Website and Downloads and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 06:47 PM UTC
Resolved
Mar 11, 2024, 10:12 PM UTC
Duration
3h 24m
Detected by Pingoru
Mar 11, 2024, 06:47 PM UTC

Affected components

WebsiteDownloadsUploadsEmail

Update timeline

  1. investigating Mar 11, 2024, 06:47 PM UTC

    We are currently investigating this issue and looking into it with our service providers.

  2. monitoring Mar 11, 2024, 08:11 PM UTC

    We've identified the problem with the recovery and a fix has been applied. We are seeing improvements, but there are still delays with getting our email notifications. We are getting trough the backlog of emails and monitoring further.

  3. resolved Mar 11, 2024, 10:12 PM UTC

    We're happy to inform we are up and running again. All notifications are working correctly and there is no delay in our email delivery. If you are still missing any emails, don't forget to check your spam/junk folder and make sure to add [email protected] to your trusted contacts. Thank you for all your patience while we resolved this issue.