WeTransfer incident
Unable to complete payments via www.wetransfer.com
WeTransfer experienced a minor incident on April 12, 2024 affecting Website, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2024, 05:52 PM UTC
We are currently investigating this issue and are working on identifying a fix. At the moment, you will be unable to complete payments via www.wetransfer.com. As a workaround, you can sign up for a new subscription through one of our mobile apps using Play or App Store.
- identified Apr 12, 2024, 06:20 PM UTC
We have identified and a fix and are working on release.
- monitoring Apr 12, 2024, 06:29 PM UTC
A fix has been implemented and we are monitoring if it has been successful. We expect payment processing to be slow until we mark this incident as resolved. Will update once everything is back to normal.
- resolved Apr 12, 2024, 06:58 PM UTC
Thank you for your patience. This incident has been resolved. It is now possible to sign up and pay for subscriptions with all payment methods on our website again. If you were trying to sign up while this incident was ongoing, we expect your payment to be processed by now. However, it could be the case that you will not be able to use your new subscription straight away. We suggest doing a password reset on your account (through "Forgot password?") or reaching out to our customer support team if you cannot use your new subscription. We are sorry for any inconvenience caused.