WeTransfer incident

Failed downloads for some of our users

Major Resolved View vendor source →

WeTransfer experienced a major incident on July 12, 2024 affecting Website and Downloads and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2024, 08:35 AM UTC
Resolved
Jul 12, 2024, 09:20 AM UTC
Duration
45m
Detected by Pingoru
Jul 12, 2024, 08:35 AM UTC

Affected components

WebsiteDownloadsUploadsEmailTransfer Mobile

Update timeline

  1. investigating Jul 12, 2024, 08:35 AM UTC

    We are currently investigating an issue with our download servers resulting in failed downloads for some of our users. This downtime is currently affecting our web transfer services, WeTransfer mobile apps, portals and reviews, and Collect.

  2. identified Jul 12, 2024, 09:09 AM UTC

    The underlying issue has been identified and we are working on a fix.

  3. monitoring Jul 12, 2024, 09:13 AM UTC

    Our fix has been implemented and we are monitoring our results. We expect downloads to no longer fail. Will verify everything is resolved within the next 15 minutes.

  4. resolved Jul 12, 2024, 09:20 AM UTC

    This incident has been resolved.