WeTransfer incident

Transfers not showing in Transfers overview side-pane

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on July 25, 2024 affecting Website and Uploads, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 25, 2024, 07:44 AM UTC
Resolved
Jul 25, 2024, 09:49 AM UTC
Duration
2h 5m
Detected by Pingoru
Jul 25, 2024, 07:44 AM UTC

Affected components

WebsiteUploads

Update timeline

  1. identified Jul 25, 2024, 07:44 AM UTC

    We have identified an issue that prevents recent transfers from showing in a user's Transfers overview side-pane once successfully uploaded. Your files are safe with us and our teams are currently working to remediate this. We will update you in the next 2 hours, or at the next status update (whichever comes first).

  2. identified Jul 25, 2024, 09:19 AM UTC

    We're still working on a fix to ensure transfers are showing in the transfers overview side-pane. Your transfers are safe with us and accessible through transfer links as per usual.

  3. resolved Jul 25, 2024, 09:49 AM UTC

    We have rolled out a fix and any transfers that you have sent or received, should now appear in the transfer overview side-pane as per usual. Apologies for the inconvenience this might have caused. Happy transferring!