WeTransfer incident

Users are unable to download new Paper Store Journals

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on August 21, 2024, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 03:02 PM UTC
Resolved
Aug 21, 2024, 04:41 PM UTC
Duration
1h 38m
Detected by Pingoru
Aug 21, 2024, 03:02 PM UTC

Update timeline

  1. identified Aug 21, 2024, 03:02 PM UTC

    We have identified an issue affecting new Paper Store journal downloads, which could cause the Paper app to crash. Our team are currently working on a fix. We apologise for the inconvenience.

  2. resolved Aug 21, 2024, 04:41 PM UTC

    We have mitigated the issue and new Paper Store journal downloads are available again!