WeTransfer experienced a minor incident on November 20, 2024 affecting Website and Downloads and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 20, 2024, 10:56 AM UTC
We’re currently experiencing reduced performance with uploads and downloads. Our team is aware of the issue and is actively working to resolve it. Thank you for your patience!
- monitoring Nov 20, 2024, 11:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 20, 2024, 11:44 AM UTC
We’re happy to share that the earlier performance issues with uploads and downloads have been successfully mitigated. Everything should now be running smoothly, and users can expect normal functionality again. Thank you for your patience while we worked to resolve this issue—we truly appreciate your understanding. If you encounter any lingering issues, please don’t hesitate to reach out to our support team.