WeTransfer experienced a critical incident on April 23, 2025 affecting Email, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- identified Apr 23, 2025, 09:46 PM UTC
We are currently unable to send transactional and notification emails due to an ongoing outage at our email service provider. Our team is monitoring the situation and will post updates here as they become available. As a temporary measure, we recommend: - Signing up with Google, which doesn't rely on the email-verification steps. - Using link transfers instead of email transfers whenever possible. These options will let you continue using our service while the email-delivery issue is being resolved.
- resolved Apr 24, 2025, 01:04 AM UTC
This incident has been resolved.