WeTransfer experienced a major incident on July 9, 2016, lasting 16h 46m. The incident has been resolved; the full update timeline is below.
Update timeline
- scheduled Jul 09, 2016, 03:09 PM UTC
This Sunday, July 10th, we will start doing maintenance on our database servers at 7 AM UTC. It should be completed within an hour. The reason: we have to replace our main database server by one with a larger storage capacity in order to keep up with current growth. Because it's our main database server, we unfortunately have to take down the website for a short while. During the maintenance window, you won't be able to start uploading or downloading transfers. Already running downloads will be completed nonetheless, but e-mail confirmations for completed downloads will be put in a queue until the website is back up. Already running uploads will stall during the maintenance window, but will continue uploading once the website is back up, so please don't close your browser windows with uploads if you want them to complete. We will update everyone as soon as we are back online. If you have questions or just need to talk, please get in touch with our Happiness Troupe via https://we.tl/questions or @WeTransferHelps on Twitter.
- scheduled Jul 10, 2016, 05:59 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Jul 10, 2016, 07:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- in progress Jul 10, 2016, 07:42 AM UTC
Quick update: We are currently testing processes and gradually enabling them again. Our maintenance may be shorter than expected, but we'll let you know when we know for sure.
- completed Jul 10, 2016, 07:55 AM UTC
The scheduled maintenance has been completed.