Welocalize Outage History

Welocalize is up right now

Welocalize had 13 outages in the last 2 years totaling 1884h 27m of downtime — averaging 0.5 incidents per month.

There were 13 Welocalize outages since September 23, 2024 totaling 1884h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.welocalize.com

Minor August 6, 2026

Legal Studio degraded service

Detected by Pingoru
Aug 06, 2026, 08:18 PM UTC
Resolved
Aug 07, 2026, 01:40 AM UTC
Duration
5h 21m
Affected: Legal Studio
Timeline · 4 updates
  1. investigating Aug 06, 2026, 08:18 PM UTC

    Legal Studio is currently experiencing degraded service, which may temporarily prevent you from starting new patent projects in the platform. Our team is aware and is making every effort to resolve this as quickly as possible.

  2. investigating Aug 06, 2026, 09:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 07, 2026, 01:40 AM UTC

    This issue has been resolved.

  4. resolved Aug 07, 2026, 01:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 10, 2026

Sharefile outage

Detected by Pingoru
Jul 10, 2026, 02:11 PM UTC
Resolved
Jul 13, 2026, 12:56 PM UTC
Duration
2d 22h
Affected: Citrix Sharefile
Timeline · 5 updates
  1. investigating Jul 10, 2026, 02:11 PM UTC

    Sharefile is currently experiencing issues. No ETA yet from Progress on a fix on this issue.

  2. investigating Jul 10, 2026, 03:36 PM UTC

    Pantheon sharefile integration is operating normally, but user web access is currently unavailable.

  3. investigating Jul 10, 2026, 09:32 PM UTC

    ShareFile (Progress Software) continues to investigate the issue and has not provided a resolution timeline yet. We'll update here as we learn more.

  4. monitoring Jul 13, 2026, 12:29 AM UTC

    Sharefile has resolved the issue, and users are able to login again. We'll continue to monitor the status to ensure there are no lingering effects.

  5. resolved Jul 13, 2026, 12:56 PM UTC

    Sharefile has resolved the issue, and users are able to login again. You can use the Sharefile website again without issues.

Read the full incident report →

Major May 11, 2026

Relay Slow Performance

Detected by Pingoru
May 11, 2026, 01:30 PM UTC
Resolved
Jul 13, 2026, 05:38 PM UTC
Duration
63d 4h
Affected: Relay
Timeline · 7 updates
  1. investigating May 11, 2026, 01:30 PM UTC

    We are currently investigating reports of slow performance with Relay.

  2. identified May 12, 2026, 09:28 PM UTC

    The root cause has been identified, and a fix is under way. We will update as soon as we have more information.

  3. identified May 12, 2026, 09:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 10, 2026, 03:20 PM UTC

    The Pantheon performance initiative is ongoing, a number of areas for performance and stability improvements have been identified. We will update again when the improvements have been implemented and validated.

  5. monitoring Jun 23, 2026, 05:37 PM UTC

    Pantheon is now responding significantly faster following recent improvements to how we cache and retrieve data and handle API requests. We have also improved how Pantheon handles work that runs behind the scenes, such as file processing, status updates, and automated workflows. Users should see common tasks—viewing project details, accepting projects, loading dashboards feel more consistent and responsive throughout Pantheon. We will continue to monitor and identify additional areas of improve Pantheon's performance. If you experience any specific issues, please submit a ticket with details (screenshots, time stamps, steps to reproduce, etc.) and we will investigate.

  6. monitoring Jun 23, 2026, 06:29 PM UTC

    The table below shows one of the measured performance metrics, representing average request response time. Average response time is the measure of how long the Pantheon API requires to respond to an action. Lower response time translates into faster interaction. Overall, in the last two weeks, it has improved by 53%. Day # of Requests AVG Response Time (ms) 6/10/26 3,880,501 460.6 6/16/26 4,267,313 326.8 6/23/26 3,512,703 214.9

  7. resolved Jul 13, 2026, 05:38 PM UTC

    Response times have continued to improve and have remained stable within target over the past several weeks. This issue is now resolved. Day: 6/10/26 — # of Requests: 3,880,501 — AVG Response Time (ms): 460.6 Day: 6/16/26 — # of Requests: 4,267,313 — AVG Response Time (ms): 326.8 Day: 6/23/26 — # of Requests: 3,512,703 — AVG Response Time (ms): 214.9 Day: 6/30/26 — # of Requests: 4,329,002 — AVG Response Time (ms): 188.0 Day: 7/07/26 — # of Requests: 3,675,799 — AVG Response Time (ms): 166.9 Overall, response time has improved 64% since we began tracking this issue. Pantheon continues to respond quickly and consistently across Relay and Junction. We will keep monitoring performance going forward. If you experience any specific issues, please submit a ticket with details (screenshots, timestamps, steps to reproduce, etc.) and we will investigate.

Read the full incident report →

Critical February 17, 2026

Some services currently offline

Detected by Pingoru
Feb 17, 2026, 04:28 PM UTC
Resolved
Feb 17, 2026, 08:29 PM UTC
Duration
4h 1m
Affected: Seattle Data Center
Timeline · 3 updates
  1. investigating Feb 17, 2026, 04:28 PM UTC

    Please be aware that an ISP issue has affected a small number of services. The known affected services are: JIRA Tracker Scania MT Portal China Proxy Server OCR/Abby Hotfolder We are also aware of some users having password reset difficulties that are also related to this issue. We are currently investigating with our ISP and will update as we know more.

  2. monitoring Feb 17, 2026, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 17, 2026, 08:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026

M365 outage impacting email, sharepoint, and Onedrive

Detected by Pingoru
Jan 22, 2026, 09:02 PM UTC
Resolved
Jan 23, 2026, 01:21 PM UTC
Duration
16h 19m
Affected: Microsoft 365
Timeline · 3 updates
  1. investigating Jan 22, 2026, 09:02 PM UTC

    Microsoft is reporting service degradation impacting the Exchange Online, Sharepoint, and OneDrive services. Users may experience issues when using Outlook desktop to send/receive emails, or accessing Sharepoint/onedrive web portals.

  2. monitoring Jan 22, 2026, 10:15 PM UTC

    Microsoft has restored the underlying services to a healthy state, but users may continue to experience issues as load balancing handles moving traffic to healthy infrastructure.

  3. resolved Jan 23, 2026, 01:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

Widespread internet outage (Cloudflare) currently affecting multiple Welocalize systems

Detected by Pingoru
Dec 05, 2025, 09:16 AM UTC
Resolved
Dec 05, 2025, 10:25 AM UTC
Duration
1h 8m
Timeline · 2 updates
  1. identified Dec 05, 2025, 09:16 AM UTC

    A widespread internet outage (Cloudflare) is currently affecting access to a number of Welocalize systems including Zendesk and Workday. Cloudflare are currently working on a fix.

  2. resolved Dec 05, 2025, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2025

Bad request errors Junction/Relay

Detected by Pingoru
Apr 24, 2025, 02:29 PM UTC
Resolved
Apr 24, 2025, 02:58 PM UTC
Duration
29m
Affected: JunctionRelay
Timeline · 3 updates
  1. investigating Apr 24, 2025, 02:29 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 24, 2025, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2025, 02:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2025

Problems accessing Workday production

Detected by Pingoru
Mar 17, 2025, 07:17 PM UTC
Resolved
Mar 17, 2025, 08:03 PM UTC
Duration
46m
Affected: Workday
Timeline · 2 updates
  1. investigating Mar 17, 2025, 07:17 PM UTC

    Workday is reporting performance/system issues on their platform, impacting the Welocalize Workday production and sandbox tenants. Please be advised that Welocalize users are not able to access Workday at this time. Workday is working on a resolution. We will post updates as we receive them from the Workday team.

  2. resolved Mar 17, 2025, 08:03 PM UTC

    Workday confirms that the service has returned to normal.

Read the full incident report →

Major February 19, 2025

Okta authentication issue for identity.welocalize.com

Detected by Pingoru
Feb 19, 2025, 03:24 PM UTC
Resolved
Feb 20, 2025, 04:51 AM UTC
Duration
13h 26m
Affected: JunctionRelayWeLearnCitrix SharefilePark IP Filing Portal
Timeline · 5 updates
  1. investigating Feb 19, 2025, 03:24 PM UTC

    We are investigating an incident that is blocking new logins to Welocalize Okta apps. This impacts any app accessible via the identity.welocalize.com Okta tenant.

  2. identified Feb 19, 2025, 04:03 PM UTC

    We've identified the cause of the event and are working on remediation. We've also engaged the vendor for additional support.

  3. identified Feb 19, 2025, 07:07 PM UTC

    Remediation efforts are still underway. Users outside of welocalize.com may receive emails to reset their passwords, which is an expected part of the recovery process.

  4. monitoring Feb 19, 2025, 10:42 PM UTC

    Remediation work is complete and user access to identity.welocalize.com is restored. We'll continue monitoring for further issues.

  5. resolved Feb 20, 2025, 04:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 23, 2025

Unable to login to Sharefile

Detected by Pingoru
Jan 23, 2025, 10:35 AM UTC
Resolved
Jan 23, 2025, 10:49 AM UTC
Duration
14m
Affected: Citrix Sharefile
Timeline · 3 updates
  1. investigating Jan 23, 2025, 10:35 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 23, 2025, 10:49 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 23, 2025, 10:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 25, 2024

Microsoft partial outage

Detected by Pingoru
Nov 25, 2024, 05:47 PM UTC
Resolved
Nov 26, 2024, 01:39 PM UTC
Duration
19h 52m
Timeline · 3 updates
  1. identified Nov 25, 2024, 05:47 PM UTC

    Microsoft is currently experiencing an issue with some of their features, and services on MS 365. No ETA for a fix as of yet.

  2. monitoring Nov 25, 2024, 10:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 26, 2024, 01:39 PM UTC

    MS has reported this issue as resolved.

Read the full incident report →

Major November 6, 2024

Users unable to authenticate to Relay/Junction

Detected by Pingoru
Nov 06, 2024, 10:15 PM UTC
Resolved
Nov 06, 2024, 10:52 PM UTC
Duration
37m
Affected: JunctionRelay
Timeline · 3 updates
  1. investigating Nov 06, 2024, 10:15 PM UTC

    We are currently investigating an issue that is preventing users from authenticating into Relay / Junction.

  2. monitoring Nov 06, 2024, 10:29 PM UTC

    We've identified and resolved the cause of the failed authentications. We'll continue to monitor for any remaining issues.

  3. resolved Nov 06, 2024, 10:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2024

Elevated errors and latency for Relay tasks

Detected by Pingoru
Sep 23, 2024, 06:50 PM UTC
Resolved
Oct 03, 2024, 02:06 PM UTC
Duration
9d 19h
Affected: Relay
Timeline · 3 updates
  1. investigating Sep 23, 2024, 06:50 PM UTC

    We are currently investigating an issue that is causing increased error rates and latency for tasks in Relay.

  2. identified Sep 27, 2024, 12:53 AM UTC

    We have identified the cause of the issue causing slow performance and have implemented changes to mitigate the issue. We are working on a permanent fix in code and will update the case when that has been released.

  3. resolved Oct 03, 2024, 02:06 PM UTC

    We have been monitoring system performance closely since the changes were implemented and see all metrics back to their expected levels.

Read the full incident report →