Welocalize experienced a critical incident on July 10, 2026 affecting Citrix Sharefile, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 02:11 PM UTC
Sharefile is currently experiencing issues. No ETA yet from Progress on a fix on this issue.
- investigating Jul 10, 2026, 03:36 PM UTC
Pantheon sharefile integration is operating normally, but user web access is currently unavailable.
- investigating Jul 10, 2026, 09:32 PM UTC
ShareFile (Progress Software) continues to investigate the issue and has not provided a resolution timeline yet. We'll update here as we learn more.
- monitoring Jul 13, 2026, 12:29 AM UTC
Sharefile has resolved the issue, and users are able to login again. We'll continue to monitor the status to ensure there are no lingering effects.
- resolved Jul 13, 2026, 12:56 PM UTC
Sharefile has resolved the issue, and users are able to login again. You can use the Sharefile website again without issues.