Welkin Health incident
[L3][Performance] Slowness and degradation of performance on Welkin Coach portal on V8
Welkin Health experienced a minor incident on November 8, 2021 affecting Care and Designer and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2021, 05:21 PM UTC
On Nov 8th 2021, beginning at around time 8:39 AM PST Welkin’s customers reported that they seeing slowness & degraded performance on most areas of our product. We are currently working on identifying the root cause of the issue. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- resolved Nov 08, 2021, 06:08 PM UTC
The service incident was fully resolved by the Welkin Engineering Team & the system is fully restored as of Nov 8th at 9:21 AM. We sincerely apologize for this disruption and thank you for your patience. The Welkin Team.