Welkin Health experienced a notice incident on December 7, 2021 affecting Care and Designer and 1 more component, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
CareDesignerAdmin
Update timeline
- investigating Dec 07, 2021, 06:38 PM UTC
Dear customers, AWS is experiencing outages for most of the morning. We are currently monitoring it, and there are no known issues at this point
- monitoring Dec 07, 2021, 06:38 PM UTC
A fix has been implemented by AWS (partially) and we are monitoring the results.
- resolved Dec 07, 2021, 10:57 PM UTC
Update from AWS: [2:47 PM PST] We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery.