Welkin Health experienced a minor incident on February 24, 2022 affecting Care and Designer and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2022, 06:55 PM UTC
On Feb 24, 2022, beginning at around time 10:35 AM PST Welkin’s customers reported that they seeing slowness & degraded performance on most areas of our product. We are currently working on identifying the root cause of the issue. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- investigating Feb 24, 2022, 07:04 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 24, 2022, 08:44 PM UTC
Performance has returned to normal levels and we are currently monitoring the system.
- resolved Feb 24, 2022, 10:20 PM UTC
The performance has returned to normal levels as of 11:50 AM PST today. We sincerely apologize for this performance disruption between 10:30 AM -11-50 AM and thank you for your patience. The Welkin Team.