Welkin Health incident
[L3] Intermittent failure in calling on Welkin Care Portal
Welkin Health experienced a minor incident on March 9, 2022 affecting Care and Designer and 1 more component, lasting 8h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2022, 04:48 PM UTC
On March 9th, beginning at around 7:30 AM PST, Welkin’s customers reported that they are seeing calling failures with our V8 platform. We are currently working on identifying the root cause of the issue. The failures are limited to incoming calls. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- resolved Mar 10, 2022, 12:52 AM UTC
We have resolved the inbounding phone calling as of 2:30 PM PST, by performing a code release in production. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team