Welkin Health incident
[L3] Inbound calling failure on Welkin Care Portal
Welkin Health experienced a minor incident on March 10, 2022 affecting Care, lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2022, 10:27 PM UTC
On March 10th, beginning at around 1:30 PM PST, Welkin’s customers reported that they were seeing inbound calling failures with our V8 platform. We are currently working on identifying the root cause of the issue. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- identified Mar 11, 2022, 05:16 PM UTC
We currently are working on a fix for the issue & targeting Monday March 14th for resolution. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- monitoring Mar 14, 2022, 02:13 AM UTC
We have resolved the inbound phone calling issue as of Saturday March 12th around 7:00 AM PST, by performing a code release in production. We will continue to monitor this issue until March 14th EOD PT. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- investigating Mar 14, 2022, 05:43 AM UTC
Some of customers have reported a reoccurrence of the inbound calling failures. We will review the solution again this evening. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- monitoring Mar 14, 2022, 06:57 PM UTC
We have released a fix for the issue this morning as of 6:10 AM PDT. We will continue to monitor the issue until end of day PDT. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- resolved Mar 16, 2022, 12:38 AM UTC
We have successfully monitored this issue for the last few days & confirming it is resolved. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team