Welkin Health incident
Update: Calling & Messaging issues with Twilio
Welkin Health experienced a notice incident on March 22, 2022 affecting Care and Designer and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 22, 2022, 09:14 PM UTC
Dear Customers, We received notification from Twilio of “call failures” in their calling platform and MMS & SMS delays in messaging today. We use Twilio for both our calling & messaging needs in our platform. The issues are currently resolved. The calling failures were resolved as of 10:51 AM PDT. The messaging delays were resolved as of 12:43 PM PDT. More details : https://status.twilio.com/incidents/lfs7fznldzm7 https://status.twilio.com/ We value our relationship and are committed to working with you and your clients to address any concerns. Thank you, The Welkin Team