Welkin Health experienced a minor incident on July 6, 2022 affecting Care and Designer and 1 more component, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2022, 03:47 PM UTC
On Wednesday July 6th, 2022, beginning at around time 7:30 AM PDT Welkin began experiencing slowness & degraded performance on the platform. We are currently working on identifying the root cause of the issue. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- monitoring Jul 06, 2022, 05:38 PM UTC
We have identified that the Insights data exports was slow & turned off the functionality temporarily. Performance has returned to normal levels and we are currently monitoring the system. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team
- resolved Jul 06, 2022, 08:55 PM UTC
The issue is resolved & all systems are back up and running as of 10:20AM, Wednesday July 6th. We sincerely apologize for this disruption, and thank you for your patience. The Welkin Team