Welkin Health incident

Update: Data Exports in patients Insights

Welkin Health experienced a notice incident on July 8, 2022 affecting Care, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started: Jul 08, 2022, 11:32 PM UTC
Resolved: Jul 11, 2022, 07:34 PM UTC
Duration: 2d 20h
Detected by Pingoru: Jul 08, 2022, 11:32 PM UTC

Affected components

Care

Update timeline

identified Jul 08, 2022, 11:32 PM UTC

Dear Customers, Data Exports in patients Insights has been intentionally turned off and is not operational. This was done to mitigate the slowness that occurred on July 6th. Current status: Engineering has identified a solution and will provide an update on Monday July 11th after testing. If there are any questions or concerns please be free to contact us. Thank you, The Welkin Team
resolved Jul 11, 2022, 07:34 PM UTC

As of Monday July 11th, Engineering has implemented a workaround that resolves “Data exports in patients insights” for the majority of our customers. A select few customers, who have already been informed, will be updated when we find a resolution for them. Thank you, The Welkin Team