Welkin Health incident

Welkin - Issues related to login authentication

Minor Resolved View vendor source →

Welkin Health experienced a minor incident on March 28, 2023 affecting Care and Designer and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2023, 08:53 PM UTC
Resolved
Mar 28, 2023, 09:36 PM UTC
Duration
43m
Detected by Pingoru
Mar 28, 2023, 08:53 PM UTC

Affected components

CareDesignerAdminWelkin API

Update timeline

  1. investigating Mar 28, 2023, 08:53 PM UTC

    Dear Welkin Customers, We are experiencing issues related to login authentication. Please avoid logging out of Welkin while we investigate this issue. We will provide updates as they are available. -Welkin Support-

  2. investigating Mar 28, 2023, 09:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 28, 2023, 09:36 PM UTC

    Dear Welkin Customers, We are pleased to inform you that the login issue has been resolved and you can now attempt to access the system. -Welkin Support-