Amazon AWS Outage - Welkin Platform Service Disruptions

Update timeline

1. investigating Jun 13, 2023, 08:35 PM UTC

   Dear valued customers, We are experiencing service disruptions in our primary region, US-EAST-1, because of an issue reported by our AWS provider. This incident has affected our main message broker, Amazon MQ, and Cognito, significantly impacting our services. As a result, you may encounter difficulties with various aspects of our platform, including inbound and outbound notifications such as SMS, automation, and login functionality. Specifically, you might experience login issues and potential delays in message delivery. Additionally, there could be instances where you do not receive notifications about incoming calls or experience latency in the display of delivery results. We deeply apologize for any inconvenience this may cause and assure you we are working to resolve the issue. Our technical team is collaborating with AWS to rectify the situation quickly and restore our services to normal operation. We understand the importance of reliable communication and are committed to keeping you informed throughout the resolution process. We will make sure to provide timely updates on the progress and expected timeframe for restoring all services. Your satisfaction is our top priority, and we appreciate your patience and understanding during this challenging time. If you have any urgent concerns or need immediate assistance, please do not hesitate to contact our support team. We are here to help and will do our best to address your needs as soon as possible. Thank you for your continued trust and support -Welkin Team- https://www.datacenterdynamics.com/en/news/aws-us-east-1-lamda-outage-causes-issues-globally/

2. monitoring Jun 13, 2023, 09:17 PM UTC

   Dear valued customers, We are happy to report that many AWS services have already been fully recovered and marked as Resolved in this event. This signifies significant strides toward restoring normal functionality across the affected services. However, please remember that our efforts are ongoing, and we are diligently working to ensure the complete recovery of all services. In collaboration with AWS, our dedicated technical teams continue to apply their expertise and resources to expedite the resolution process. Thank you for your continued trust and support -Welkin Team-

3. resolved Jun 13, 2023, 11:03 PM UTC

   Dear valued customers, We are pleased to announce that the service disruptions we experienced in our primary region, US-EAST-1 of AWS Provider, have now been fully resolved. We are happy to confirm that all services are functioning as expected, and you can resume using our platform without any interruptions. We sincerely apologize for any inconvenience caused during this period and appreciate your patience and understanding. If you encounter any lingering issues or have any questions, please do not hesitate to reach out to our support team. We are here to assist you and ensure a seamless experience. We want to express our gratitude for your continued trust and support. We remain committed to providing you with reliable services and will continue to prioritize the stability and performance of our platform. Thank you for your understanding and cooperation.