Welkin Health incident
Paubox vendor having technical issues related to secure email transmissions
Welkin Health experienced a notice incident on October 24, 2023, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 24, 2023, 08:14 PM UTC
Dear Welkin Customers, We wish to inform you that our secure email vendor, Paubox, is currently experiencing technical difficulties which are causing secure emails sent from Welkin to be held in a pending status. Paubox is fully aware of the issue and their engineering team is actively working towards resolving it. We apologize for any inconvenience this may cause and will keep you updated on the progress towards a resolution. Thank you for your understanding and patience.
- resolved Oct 24, 2023, 09:15 PM UTC
The issue has been resolved.