Welkin Health incident

Welkin Platform - Intermittent SSO Log on Issues

Minor Resolved View vendor source →

Welkin Health experienced a minor incident on November 20, 2023 affecting Care and Designer and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2023, 04:00 PM UTC
Resolved
Nov 20, 2023, 05:52 PM UTC
Duration
1h 51m
Detected by Pingoru
Nov 20, 2023, 04:00 PM UTC

Affected components

CareDesignerAdmin

Update timeline

  1. investigating Nov 20, 2023, 04:00 PM UTC

    Dear Welkin Customers, Some SSO users are experiencing intermittent issues with logging into Welkin platform. We are actively investigating to identify the possible root cause of these login difficulties. We will post an update as soon as we have one. Thank you -Welkin Team-

  2. monitoring Nov 20, 2023, 05:24 PM UTC

    Some users who logged into Welkin via SSO encountered error messages when trying to access the Calendar, due to changes introduced in the last release. Despite these error messages, they were able to continue using the rest of the system, which was functioning correctly. A hotfix has been applied, and the team is now closely monitoring the issue to ensure its resolution.

  3. resolved Nov 20, 2023, 05:52 PM UTC

    Upon examining the logs subsequent to implementing the hotfix, we have verified that the issue has been completely resolved. We appreciate your patience and support throughout this resolution process.