Welkin Health incident
Twilo Incident - SMS, MMS and Verify API Delivery Delays to Carriers
Welkin Health experienced a minor incident on February 22, 2024 affecting Care and Designer and 1 more component, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 22, 2024, 06:51 PM UTC
Dear Welkin Customers, Twilio has reported - SMS, MMS and Verify API Delivery Delays to AT&T USA. They are observing delivery ratios nearing normal levels for SMS, MMS and Verify API messaging to and from AT&T end user subscribers. They remain in close communication with AT&T as they continue to manage recovery through careful load balancing and capacity management to ensure smooth recovery. They will provide another update in 2 hours, or as soon as more information becomes available. We will continue to keep our endusers updates on status as it becomes available. Thank you for your continued patience. -Welkin Support-
- monitoring Feb 22, 2024, 10:51 PM UTC
Dear Welkin Customers, Twilio has provided an update: They are still observing a recovery in delivery ratios levels for SMS, MMS and Verify API messaging to and from AT&T end user subscribers. They will continue monitoring the service to ensure a full recovery. They will provide another update in 2 hours or as soon as more information becomes available. We will relay this information to our customers once information is available. Thank you for your patience -Welkin Support-
- resolved Feb 23, 2024, 12:56 AM UTC
Dear Welkin Customers, We have received an update from Twilio: They are no longer experiencing delivery delays for SMS, MMS and Verify API messaging to and from AT&T end user subscribers. This incident has been resolved. Thank you for your patience -Welkin Support-