Webshrinker experienced a major incident on May 27, 2025 affecting Front End UI, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2025, 01:47 PM UTC
Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.
- monitoring May 27, 2025, 02:17 PM UTC
We've implemented a fix and are now monitoring the results. Our investigation confirmed that this incident is tied to a third-party system, and we're currently engaging directly with their support team to achieve full resolution.
- monitoring May 27, 2025, 02:50 PM UTC
The Third-party system that we are working with has identified and fixed the issue and they are currently in a monitoring state.
- resolved May 27, 2025, 05:09 PM UTC
This incident has been resolved.