Webshrinker incident

Increased DNS Latency in Atlanta and Montreal region

Minor Resolved View vendor source →

Webshrinker experienced a minor incident on October 20, 2023 affecting North America and North America, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2023, 05:27 PM UTC
Resolved
Oct 20, 2023, 11:39 PM UTC
Duration
6h 11m
Detected by Pingoru
Oct 20, 2023, 05:27 PM UTC

Affected components

North AmericaNorth America

Update timeline

  1. investigating Oct 20, 2023, 05:27 PM UTC

    Our engineering team is currently investigating an issue that is causing DNS resolution issues in the Atlanta and Montreal region and is currently working to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

  2. identified Oct 20, 2023, 06:14 PM UTC

    We are continuing to investigate this issue and are working on implementing a fix.

  3. monitoring Oct 20, 2023, 07:50 PM UTC

    We identified an issue with an upstream provider which was causing increased DNS latency in the Atlanta and Montreal region. A fix to this issue has been performed and we are seeing a return to normal conditions.

  4. resolved Oct 20, 2023, 11:39 PM UTC

    This incident has now been resolved. If further assistance is needed please contact us at [email protected].