Webshrinker incident

API Service Is (Down / Degraded) - Identified

Major Resolved View vendor source →

Webshrinker experienced a major incident on May 26, 2024 affecting Front End UI and API and 1 more component, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2024, 12:04 PM UTC
Resolved
May 26, 2024, 06:32 PM UTC
Duration
6h 27m
Detected by Pingoru
May 26, 2024, 12:04 PM UTC

Affected components

Front End UIAPIRoaming Clients

Update timeline

  1. identified May 26, 2024, 12:04 PM UTC

    Our engineering team has identified the issue with our provider that is causing disruption to our API that is affecting our dashboard login access. We are currently working to implement a fix. Updated status will be provided as soon as possible.

  2. identified May 26, 2024, 03:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 26, 2024, 04:59 PM UTC

    Dashboard login access and our API is now starting to recover. We are continuing to monitor this further and will be updating our status page when a resolution has been reached.

  4. resolved May 26, 2024, 06:32 PM UTC

    This incident has been resolved.