Webshrinker incident

DNS Resolution is Down - Investigating - EMEA

Major Resolved View vendor source →

Webshrinker experienced a major incident on April 29, 2025 affecting Europe and Europe, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 10:21 AM UTC
Resolved
Apr 29, 2025, 11:15 AM UTC
Duration
53m
Detected by Pingoru
Apr 29, 2025, 10:21 AM UTC

Affected components

EuropeEurope

Update timeline

  1. investigating Apr 29, 2025, 10:17 AM UTC

    Our engineering team is currently investigating an issue that is causing DNS resolution to be down and is currently working to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

  2. identified Apr 29, 2025, 10:21 AM UTC

    Between the hours of 09:08 UTC and 09:47 UTC we experienced a significant higher latency than normal on specific London nodes. This impacted DNS resolution for customers that were routed to the London nodes. We have identified and remediated the issue and are currently monitoring.

  3. monitoring Apr 29, 2025, 10:21 AM UTC

    We are currently monitoring the region affected.

  4. monitoring Apr 29, 2025, 10:27 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 29, 2025, 11:15 AM UTC

    The issue is now resolved. Post-Mortem to follow.