Webshipper incident

Cloudfare API services issues affecting support tools and Shopify

Major Resolved View vendor source →

Webshipper experienced a major incident on December 5, 2025 affecting External Order Channel Status and Other, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:13 AM UTC
Resolved
Dec 05, 2025, 09:50 AM UTC
Duration
36m
Detected by Pingoru
Dec 05, 2025, 09:13 AM UTC

Affected components

External Order Channel StatusOther

Update timeline

  1. investigating Dec 05, 2025, 09:13 AM UTC

    We are seeing some downtime on some of our internal support tools. This may cause some delays in our handling of support requests. The incident does not affect Webshippers core platforms - but it may affect external systems like Shopify and carriers. The issues is related to recent status messages posted by Cloudflare. For more information, please see their status page at https://www.cloudflarestatus.com/

  2. monitoring Dec 05, 2025, 09:26 AM UTC

    Our support tool and Shopify are running again. We apologize for any delays in responses.

  3. resolved Dec 05, 2025, 09:50 AM UTC

    This incident has been resolved.