Webshipper incident

Carrier communication issues affecting shipment creation

Critical Resolved View vendor source →

Webshipper experienced a critical incident on September 21, 2026 affecting Other, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 09:57 AM UTC
Resolved
Sep 21, 2026, 01:05 PM UTC
Duration
3h 8m
Detected by Pingoru
Sep 21, 2026, 09:57 AM UTC

Affected components

Other

Update timeline

  1. investigating Sep 21, 2026, 09:57 AM UTC

    We are currently investigating an issue affecting communication with several carriers, which may impact shipment creation in Webshipper. We are actively working on a resolution and will share updates as soon as they're available.

  2. identified Sep 21, 2026, 10:50 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 21, 2026, 11:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 21, 2026, 01:05 PM UTC

    This incident has been resolved.