Webshare incident

Proxy error rate too high

Webshare is currently experiencing a major incident affecting Web Dashboard/API and Proxy Server, which began 30 min ago. The vendor's full update timeline is below.

Started
May 14, 2026, 12:11 PM UTC
Resolved
Ongoing
Duration
● 29m
Detected by Pingoru
May 14, 2026, 12:11 PM UTC

Affected components

Web Dashboard/APIProxy Server

Update timeline

  1. investigating May 14, 2026, 10:58 AM UTC

    Status: Investigating We've observing increased error rates in proxy requests. Affected components Web Dashboard/API (Degraded performance) Proxy Server (Partial outage)

  2. monitoring May 14, 2026, 11:55 AM UTC

    Status: Monitoring We've remedied the issue. We're actively monitoring our systems. Affected components Web Dashboard/API (Operational) Proxy Server (Operational)

  3. identified May 14, 2026, 12:02 PM UTC

    Status: Identified We're observing increased error rates again. We've identified the issue and we're working on a fix. Affected components Web Dashboard/API (Degraded performance) Proxy Server (Degraded performance)

  4. monitoring May 14, 2026, 12:11 PM UTC

    Status: Monitoring We've deployed a fix and error rates are back to normal. Affected components Web Dashboard/API (Operational) Proxy Server (Operational)