Webflow incident

[RESOLVED] Reports of increased latency and delays in validating SSL certificates

Minor Resolved View vendor source →

Webflow experienced a minor incident on September 14, 2025 affecting SSL certificate provisioning, lasting 5h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2025, 07:32 PM UTC
Resolved
Sep 15, 2025, 12:44 AM UTC
Duration
5h 11m
Detected by Pingoru
Sep 14, 2025, 07:32 PM UTC

Affected components

SSL certificate provisioning

Update timeline

  1. identified Sep 14, 2025, 07:32 PM UTC

    We have identified an issue with delays in SSL certificate validation that are related to an upstream provider. This is limited to a delay in provisioning for new customers and a very small subset of customers migrating custom domains. This does not affect Dashboard, Designer, or hosted websites on Webflow and our team is working closely with the provider to restore normal performance. We’ll continue to provide updates as more information becomes available.

  2. identified Sep 14, 2025, 08:06 PM UTC

    We have identified an issue with delays in SSL certificate validation that are related to an upstream provider. This is limited to a delay in provisioning for new customers and a very small subset of customers migrating custom domains. This does not affect Dashboard, Designer, or hosted websites on Webflow and our team is working closely with the provider to restore normal performance. We’ll continue to provide updates as more information becomes available.

  3. identified Sep 14, 2025, 10:35 PM UTC

    Our upstream provider has identified the issue and is in the process of deploying a fix. Reminder, this is limited to a delay in provisioning for new customers and a very small subset of customers migrating custom domains. This does not affect Dashboard, Designer, or hosted websites on Webflow and our team is working closely with the provider to restore normal performance. We’ll continue to provide updates as more information becomes available.

  4. monitoring Sep 14, 2025, 11:22 PM UTC

    Our upstream provider has implemented a fix and they are currently monitoring results.

  5. resolved Sep 15, 2025, 12:44 AM UTC

    Our upstream provider has resolved the issue on their end, and SSL provisioning is operating normally.