Webdam experienced a minor incident on October 20, 2025 affecting Core and Brand Connect and 1 more component, lasting 20h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:33 PM UTC
There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.
- monitoring Oct 21, 2025, 12:32 AM UTC
The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation. There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.
- resolved Oct 21, 2025, 05:57 PM UTC
This incident has been resolved.