Webdam had 16 outages in the last 2 years totaling 856h 7m of downtime — averaging 0.7 incidents per month.
There were 16 Webdam outages since June 10, 2024 totaling 856h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing issues with downloads. We are working hard on the solution of this problem and will keep you updated on the progress.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.
The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation. There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.
This incident has been resolved.
We are currently investigating reports that Webdam is not loading.
A fix has been implemented, and we are monitoring the results.
We are currently investigating issues.
The issue has been identified, and we are working on a solution.
We are continuing to work on a fix for this issue.
A fix has been implemented, and we are monitoring the results.
The incident has been resolved.
We are investigating reports of delayed or not receiving email notifications.
The issue has been identified, and we are working on a solution.
A fix has been implemented, and we are monitoring the results of email deliveries.
We are continuing to monitor the email deliveries. However, if you feel like you are having issues, please get in touch with [email protected] for assistance.
We have rolled out a fix to address email delivery issues. However, depending on your email security tools, our emails may still be blocked. We are actively working with our email vendor to resolve this at their level. If you're encountering any issues or need further assistance, please reach out to us at [email protected].
We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level. If you encounter any issues or need further assistance, please get in touch with us at [email protected].
This incident has been resolved. Email delivery is now functional.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results.
The incident around assets stuck processing has been resolved.
We have identified the issue and a fix is being implemented.
A fix has been implemented and we are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating reports that Webdam is not loading.
The issue has been identified, and a fix has been implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented, and we are monitoring the results.
The incident has been resolved.
We are currently investigating this issue.
the issue has been identified, and a fix is being implemented.
The fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
Due to the global Cloudstrike issue, Workstream proofing is currently unavailable. We will provide an update once we have more information.
A 3rd party fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
While we are investigating a single download issue, batch download requests are still operational and can be used if needed.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for single download requests and asset processing.
A fix has been implemented and single downloads are working, there is a processing delay due the system backlog catching up and we expect it to finish processing within a few hours.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating brand portal view not fully loading.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified, and a fix is being developed.
A fix has been identified and is being reviewed
A fix has been identified and is being reviewed
A fix has been implemented, and we are monitoring the results.
This issue has been confirmed to be resolved.
We are currently investigating download request delays.
We are continuing to investigate this issue.
The issue has been identified, and a fix is being implemented.
A fix has been implemented, and we are monitoring the results.
The incident has been resolved.