Webapp.io Outage History

We are currently investigating reports loading issues on our marketing homepage, affecting users in some locations. This is related to an ongoing issue with our hosting provider, Webflow. You can follow their progress here: status.webflow.com/incidents/kdtchw1lvsfv. The Rootly application including on-call is not affected. A workaround is directly visiting https://rootly.com/account. We are monitoring the situation and will provide updates as they become available.

We are noticing slower than normal loading times on a few pages (namely subtabs). We are actively working on the issue. No impact to incident creation, Slack, and on-call paging.

We are currently investigating an issue with with intermittent latency in workflows. On-Call is unaffected.

Our marketing (Rootly.com) homepage is intermittently loading + broken links due to an upstream Webflow incident. We are closely monitoring. No impact to any Rootly product. Follow along on Webflow: https://status.webflow.com/incidents/tzg02d69k7yf

Our Rootly.com homepage are seeing 500 errors due to upstream service provider (Cloudflare) issues. No impact to On-Call, Web, Slack, or any other part of our application.

We are seeing upstream Cloudflare issues at the moment. They are experiencing a global outage that we are monitoring. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 It appears to be intermittent depending on the users location.

We are investigating issues affecting our Web Platform and Slack. Rootly On-Call is unaffected.

We’re currently observing degraded Slack performance due to an upstream issue with Slack. You can follow updates directly from Slack here: https://slack-status.com/2025-11/66f5fbbfdb8d6f73

We are currently investigating reports of increased latency across the Rootly platform. Users may experience slower-than-usual response times when performing actions. At this time, paging and alerting are not impacted, and all core functionality remains operational. Our engineering team is actively working to identify and mitigate the cause. We will provide updates as more information becomes available.

We are currently investigating delays in paging notifications due to an issue with one of our upstream providers. As a result, incident alerts may be delayed in reaching on-call responders. We appreciate your patience and will provide updates as more information becomes available.

Our marketing homepage (Rootly.com) is impacted by upstream Webflow issues: https://status.webflow.com/. Some users are seeing 500s. We'll update here once resolved.

We are currently investigating increased latency in our in-app search (including alert search and incident search). Newly created resources may not be immediately searchable. Search results in-app may be slower to load than normal. Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits. Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.

We are currently investigating reports of failures when interacting with our app in Slack and web. Our team is actively looking into the issue and will provide updates as more information becomes available.

We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options. Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause. We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.

We are currently investigating increased reports of latency and failures when interacting with our app in Slack. Our team is actively looking into the issue and will provide updates as more information becomes available

We're aware of a potential issue that could impact Android users loading the mobile app. If any Android users have issues loading the app, please clear cache to fix. Long hold on the Rootly app icon (which brings up a menu), hit app info -> storage and cache -> clear cache. Paging and push notifications are not affected.

We are currently investigating an issue causing elevated latency across multiple parts of our platform. Affected users may experience delays when accessing the dashboard, API responses, and background processing tasks. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide an update within 30 minutes or as soon as more information becomes available. Thank you for your patience as we work to resolve this issue.

We are seeing multiple reports that Slack Client Version 4.45.60 5ceb15a480a45f9ff66f8ac70ad43d9365eda8e6@1752518552 (Production) has re-introduced the same issue with select menus and dropdowns from earlier noted here: https://slack-status.com/2025-07/1ce16e396a56dcf8 We are working with Slack to resolve this issue. As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app. We are are monitoring the issue closely with Slack and will update this page when we have more information. On-call paging is not impacted.

We are still seeing reports of select and multi-select menus failing to populate due to an issue with certain versions of the Web and Desktop Slack client. The following platforms are unaffected: - Rootly Web Dashboard - Slack iOS/Android app On-call paging is not impacted.

Slack continues to work toward resolving this matter: https://slack-status.com/2025-07/1ce16e396a56dcf8 Slack is currently recommend that users continue trying to refresh their client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).

We are currently investigating an issue where some Slack notifications are not being delivered.