Webapp.io incident

Slack Platform Issue: Apps Displaying "We cannot display this message" Errors

Minor Resolved View vendor source →

Webapp.io experienced a minor incident on August 28, 2025 affecting Slack App, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 01:02 PM UTC
Resolved
Aug 28, 2025, 04:10 PM UTC
Duration
3h 8m
Detected by Pingoru
Aug 28, 2025, 01:02 PM UTC

Affected components

Slack App

Update timeline

  1. investigating Aug 28, 2025, 01:02 PM UTC

    We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options. Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause. We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.

  2. identified Aug 28, 2025, 01:57 PM UTC

    We've identified that the following impacted version: 4.45.69 342c17f19a46a42fda9612f6d8e0b46dea5a07a5@1756377163 The impact appears to limited to Slack's Desktop App. Web, some versions of Slack Desktop and mobile continue to be operational.

  3. resolved Aug 28, 2025, 04:10 PM UTC

    This issue is now resolved.