Web24 experienced a major incident on December 21, 2020 affecting Cloud VPS, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud VPS
Update timeline
- investigating Dec 21, 2020, 05:11 AM UTC
At Web24 we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we are experiencing interruptions to a single VPS server. We apologise for any inconvenience this may be causing you. Our team of System Engineers are urgently investigating the issue and we will update you on our progress as soon as we possibly can.
- identified Dec 21, 2020, 05:11 AM UTC
The issue has been diagnosed as a faulty memory module. This is being replaced.
- monitoring Dec 21, 2020, 05:44 AM UTC
Memory has been replaced and all VMs should be up and running. We are checking/monitoring.
- resolved Dec 21, 2020, 06:06 AM UTC
All VMs up and tested.