Web24 experienced a major incident on December 23, 2020 affecting Cloud VPS, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud VPS
Update timeline
- investigating Dec 23, 2020, 11:27 PM UTC
At Web24 we pride ourselves in providing a very high level of service so it is with great disappointment that we need to inform you that we are experiencing interruptions to a small number of VMs. We apologise for any inconvenience this may be causing you. Our team of System Engineers are urgently investigating the issue and we will update you on our progress as soon as we possibly can
- monitoring Dec 23, 2020, 11:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 23, 2020, 11:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 24, 2020, 04:19 AM UTC
This incident has been resolved.