Web24 experienced a major incident on January 1, 2021 affecting Web24 Website, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 01, 2021, 04:43 AM UTC
Be advised our monitoring has indicated that there is currently an issue accessing our primary company website (www.web24.com.au). If you are trying to access the Members Area (our billing, contact and security PIN management system) you can head to https://control.web24.com.au/ We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- identified Jan 01, 2021, 05:54 AM UTC
Access to the www.web24.com.au company website remains intermittent. If you are trying to access the Members Area (our billing, contact and security PIN management system) you can head to https://control.web24.com.au/ We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- resolved Jan 01, 2021, 06:46 AM UTC
The www.web24.com.au website is now fully operational. We will continue to monitor its status in the usual manner.