Web24 incident

Service Interruption - Windows Shared/Re-Seller Hosting Server - WP015

Major Resolved View vendor source →

Web24 experienced a major incident on December 13, 2021 affecting Web Hosting Plesk and Reseller Hosting Plesk, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2021, 10:57 PM UTC
Resolved
Dec 13, 2021, 11:19 PM UTC
Duration
21m
Detected by Pingoru
Dec 13, 2021, 10:57 PM UTC

Affected components

Web Hosting PleskReseller Hosting Plesk

Update timeline

  1. investigating Dec 13, 2021, 10:57 PM UTC

    Be advised our internal monitoring has indicated that Windows Shared/Reseller Plesk Hosting Server - WP015 is currently unavailable. This may be impacting access to your website, email services, ftp services and access to the Plesk control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

  2. monitoring Dec 13, 2021, 11:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 13, 2021, 11:19 PM UTC

    This incident has been resolved.