Web24 incident

Website and Ticket System Interruption - web24.com.au

Major Resolved View vendor source →

Web24 experienced a major incident on June 21, 2022 affecting Web24 Website and Customer Control Panel Login and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 06:54 AM UTC
Resolved
Jun 21, 2022, 10:22 AM UTC
Duration
3h 28m
Detected by Pingoru
Jun 21, 2022, 06:54 AM UTC

Affected components

Web24 WebsiteCustomer Control Panel LoginTechnical Support (Tickets)

Update timeline

  1. investigating Jun 21, 2022, 06:54 AM UTC

    Be advised our monitoring has indicated that there is currently an issue accessing our primary company website (www.web24.com.au), as well as our ticket and billing portal (control.web24.com.au) This appears to be due to an issue with an upstream provider, however we are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

  2. monitoring Jun 21, 2022, 07:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 21, 2022, 10:22 AM UTC

    This incident has been resolved.