Web24 experienced a major incident on June 28, 2022 affecting Dedicated Servers and Network, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 28, 2022, 11:40 PM UTC
Be advised our monitoring has detected an issue with the network connectivity on one of the firewalls at the Melbourne Datacenter Servers behind this firewall may be experiencing packet loss until this issue is resolved We are currently investigating the issue with the top priority and will provide an update in 60 minutes, or if there is significant change in the situation.
- monitoring Jun 28, 2022, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 28, 2022, 11:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 29, 2022, 12:12 AM UTC
.A network attack overloaded an edge firewall causing network disruption to selected customers. We are working to improve our systems to prevent this from occurring again in the future.