Web24 incident
Service Interruption - Windows Shared/Re-Seller Hosting Server - wp015.web24.net.au
Web24 experienced a major incident on September 8, 2022 affecting Web Hosting Plesk and Reseller Hosting Plesk, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2022, 07:52 AM UTC
Be advised our internal monitoring has indicated that Windows Shared/Reseller Plesk Hosting Server - wp015.web24.net.au is currently unavailable. This may be impacting access to your website, email services, ftp services and access to the Plesk control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- investigating Sep 08, 2022, 07:53 AM UTC
We are continuing to investigate this issue.
- investigating Sep 08, 2022, 08:04 AM UTC
Server rebooted and currently windows updates are running
- investigating Sep 08, 2022, 10:25 AM UTC
We are still working on it and keep you updated.
- investigating Sep 08, 2022, 11:57 AM UTC
The server 'wp015.web24.net.au' is fully operational and we are currently Monitoring the server.
- resolved Sep 08, 2022, 02:02 PM UTC
This issue has been resolved. If you face any issue then please open a support ticket.