Web24 experienced a notice incident on October 31, 2022 affecting Dedicated Servers, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 31, 2022, 06:48 AM UTC
An issue has been identified which affects the ability for customers to self-restore using the Web24 backup infrastructure. Our system administrators have disabled public access to all backup servers until this issue can be fixed. This decision has been made as a precautionary measure. All backups remain operational, and all backup data is secure. Should you require assistance restoring any data which is stored on these servers, please open a support ticket with the details and we will be happy to assist you.
- resolved Nov 04, 2022, 05:31 AM UTC
Our system administrators have re-enabled public access to all backup servers. This incident is now resolved.