Web24 experienced a major incident on December 19, 2022 affecting Technical Support (Tickets) and Technical Support (Phone), lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2022, 12:27 AM UTC
Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to go offline. Additionally, ticket responses will be delayed until the issue is resolved. Please log into your Client Account to submit a support request if necessary. https://control.web24.com.au/ We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation. You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.
- monitoring Dec 19, 2022, 12:54 AM UTC
A fix has been implemented for this issue and we are currently monitoring the results. We will provide more information once we have confirmed the issue is fully resolved.
- resolved Dec 19, 2022, 03:06 AM UTC
This incident has been resolved.